RE: [otrs] Installation problem ?

If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org.

Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars