On the right field called "Ticket Information" on the window after we zoom the ticket. I have included a copy of screen as an attachement, but it is too big and need the moderator approval, maybe it will take some time. so I sent you this email. Xiaoxing -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 14:09 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-18 08:06, Xiaoxing Meng a écrit :
Yes. When I go to the agent interface and zoom on the ticket, I can see the software version and other ticket information that I entered in the freefields.
Can you tell me where are those info in the window? Or show a screenshot? Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs