Marco,
Yes it does solve the problem, but if you look at that solution,
it says he was the lonely admin. If a user does not have another admin
account, the method I described will at least let them remove the time accounting
loop to fix things!
~Tim
From: Marco Vannini
[mailto:marco.vannini@gmail.com]
Sent: Tuesday, January 12, 2010 2:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting
doesn't this thread solved the problems ? for me yes
MV
On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien <gordon.obrien@mediasquare.co.uk>
wrote:
I have this problem too.
Your suggestions below bring
back the menu bar temporarily but clicking of for example the Tickets menu
returns me back to the Time Accounting screen.
This is obviously a huge bug.
I can’t even get into the admin section to uninstall the module.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Timothy J. Deerinck
Sent: 12 January 2010 05:49
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting
To fix this from that page you are stuck
on, do this:
1. Hit the delete link at the bottom right
of the “Edit time record” page.
2. At the confirm delete page, simply click
the “Setting” link in the tool bar menu at the top.
3. Change the begin period and the end
period dates to something other than current (example: 1-1-2011 to 12-31-2011).
4. Click Submit.
This will let you get your main screens
back. I too am experimenting with Time Accounting and about locked myself
out of the system completely until I did this!
~Tim
From: Morten
Bøhmer [mailto:morten@adcopartner.no]
Sent: Monday, January 11, 2010 5:05 AM
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Stuck in Time Accounting
Hi all
I am, for some reason, stuck in Time Accounting and
cannot get any other page in OTRS. I have tried killing my session from other
users, restarting the browser, clearing cookies, tried other computers and so
on. But I always get back to the Time Accounting screen, without the menubar. I
have also tried typing other URL directly, but I am still forwarded directly to
the Time Accounting screen.
Appreciate any help on this matter.
Brg morten
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