http://doc.otrs.org/2.0/en/html/

B.2.8. Core::TicketWatcher

B.2.8.1. Ticket::Watcher

Description Value

Description: Enable or disable the ticket watcher feature.

Group: Ticket

SubGroup: Core::TicketWatcher

Valid: 1

Required: 1

Config-Setting: $Self->{’Ticket::Watcher’} = ’0’;

B.2.4.8. Ticket::Responsible

Description Value

Description: Enable ticket responsible feature.

Group: Ticket

SubGroup: Core::Ticket

Valid: 1

Required: 0

Config-Setting: $Self->{’Ticket::Responsible’} = ’0’;

Regards.

Peter

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Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurizio Pederneschi
Verzonden: dinsdag 17 oktober 2006 11:33
Aan: otrs@otrs.org
Onderwerp: [otrs] One question...

Hi,

I'm a newbie of OTRS and I would want know if exist a User Guide of this product.

Look at the attached image: Where I must define "owner" and "responsible"? The listbox is empty...

Thank's,

Maury

P.S.: There is some italian that use OTRS?