Afternoon,

I just started with OTRS and I’m very impressed with its flexibility.  I’m looking to define the agent preferences globally to include a default “My Queue” selection.

It looks like this can be defined from the admin section using the PreferencesGroups###CustomQueue, but I’m unsure of the syntax to use for the Key name and a cursory search of the forums and historic mailing list did not turn up my answer either.

Thanks in advance,

--

Jon Scheidell