24 Apr
2006
24 Apr
'06
9:40 a.m.
Hi All, I have set-up 4 customers in OTRS. I only want them to be able to view tickets and not create them. How is this achieved? Also when I create tickets I do not want to send an email to the customer, is this possible? when you set-up a customer you have to have a valid email for them. Regards Alan. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.