Hi Davide, Davide Bortolini schrieb:
Hi all, i'm using otrs for manage requests from users. I need to set automatically a responsible id for each ticket comes from email. If i set ResponsibleAutoSet it sets responsible to uid 1. It is a way to set what responsible id I want??
As far as I know (I don't use ResponsibleAutoSet) this feature sets the responsible to the owner * if responsible is of uid=1 * if owner changes I think what you request if a postmaster filter which sets the responsible - but sorry, I don't know such a setting. I even didn't found a parameter to preset the owner of a ticket. Perhaps you have to do more precise searching than me.
Thanx
Davide Bortolini
Bye, Alex
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