Howdy all. I've been looking through the list archives and can't find a solution. Does anyone have any recommendations for otrs integration with nagios?
I've seen perl scripts posted about using an ssh connection to call genericappication.pl, but it seems so much cleaner to use postmaster filters if possible.
What is required is that when nagios send's an email to otrs, it opens a new ticket as always. If the problem persists and nagios sends a reminder email, a new ticket is not created but the new communication is appended to the existing ticket as a note. Once the problem is solved, nagios sends off a recovery email and that ticket is then closed.
In my opinion the problem with nagios is, that nagios have to manage the OTRS ticket number per nagios problem so that nagios can send a next mail to the ticket system with the OTRS ticket number in the subject. If the problem in nagios closed, nagios could send an closing mail with an special subject e.g. "NAGIOS CLOSE" an you create an generic agent that closed all tickets from nagios@domain with the subject NAGIOS CLOSE. Martin