Re: [otrs] Can users (agents) work with OTRS by email?

Oleg Polovinkin wrote:

Hmmm... Can't understand, why not look at user base, if email of sender is agent email?..

In our setup we have e-mail addresses that belong to both agents and 'customers'. Of course it is not impossible to have a system work like you are requesting, but currently OTRS does not support this workflow AFAIK. Nils Breunese.