Re: [otrs] Access control on tickets - not queues.

On Tue, 2004-06-01 at 09:33, Robert Kehl wrote:

On Tuesday, June 01, 2004 9:09 AM Per Buer wrote:

...

When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior.

You have. Your Customer simply doesn't have access to your Queue Todo::perbu, which btw isn't your personal queue, but one of the system queues. The socalled Personal Queue, aka Custom Queue, is just a virtual container of several system queues. Get it?

Yupp. Finally. :)

To let your customer see your personal ToDo queue, s/he would have to be a member of the associated group. S/he can only see her/his own tickets, ie. the ones with the same CustomerID.

Ah. Now I get it. Good stuff. Thanks a million. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't.