Hi Thomas, <div><br></div><div>When the tickets are created by e-mail OTRS allow everyone mails and create a tickets, don&#39;t validate if the customer exists on customers Admin or not.</div><div><br></div><div>The only way to edit the preferences is to add the customer information on Admin&gt;&gt;Customer Users.</div>

<div><br><div class="gmail_quote">2011/11/2 Thomas Bouffon <span dir="ltr">&lt;<a href="mailto:thomas.bouffon@gmail.com">thomas.bouffon@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hi,<br>I am new to OTRS, and after a lot of googling, I cannot find why what I&#39;m trying to do does not work.<br><br>I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.<br>


<br>What am  I doing wrong ?<br><br>Thanks,<span class="HOEnZb"><font color="#888888"><br>Thomas<br><br>
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