On 30.12.2009, at 11:01, Martignier, Philippe wrote:
Everything is in the subject … should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a “normal queue”). If you try to use a sub-queue (level 2 for example), it does not work.
could you send your configuration please?
I tried that with OTRS 2.4.5 and OTRS::ITSM 1.3.2, both worked fine as expected.
My configuration:
Match => From : @ (counts for all incoming emails)
Set => X-OTRS-Queue : Servicedesk::TEST
Nils Leideck
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Nils Leideck
Senior Consultant