Hi,
In my version of OTRS i needed a way for agent to create simple ticket
(without email or phone) so i patched OTRS to do that by copying what
is done for phone ticket and adding a new icon in the top bar.
I don't know if it's the best way to do that but this is what i've done...
2008/3/13, Glaab, Achim
Hello
I have got a little problem.
When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose "customer" tickets w/o the email / phone status?
Regards
Achim
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