
7 Nov
2007
7 Nov
'07
6:22 p.m.
On Oct 30, 2007, at 12:29 AM, Richard Hinkamp - BeSite wrote:
Unless you don't care about metrics but instead convenience of answering the customer. OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Not my choice. And snippy answers like this don't help. -- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550