Thanks Mike/James,
However, ”0” is exactly what i’m looking for, to see if the host is up.
I have an “OTRSNumState” that can be either 0, 1, 2, 3, 4 or 5.
0 is meant to close, while the rest is meant to create a new (or append to existing) ticket.
Hmm, perhaps I could just try putting some other text there, instead of the 0. I control both systems, so I can put anything I like.
I’ll try that instead of looking for numbers.
Thanks for your input, makes me think again.
J
--
/Sune T.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of James Michael DuPont
Sent: 23. marts 2012 15:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] SystemMonitoring regexp failure
Hi there,
According to your mail you have
> 'CloseTicketRegExp' => '0',
You are going to need some regex to match if the host is up.
For example, the standard is :
CloseTicketRegExp => 'OK|UP',
That means OK or UP will mark the server as back online.
See also the documentation, it names this as the default value.
Let me know if that helps,
mike
--
James Michael DuPont
Custom Engineering/Research & Development
OTRS AG
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