Hi, Thanks for your mail. I am not able to su. When I do a su I'm prompted for a password and when I enter in my password it says authentication failure. I tried with my admin account and got the same error message. What do I now? Regards, Zak From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Monday, December 21, 2009 5:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation I've been OOO. Are you able to su? Sudo, from what I've been told, isn't the same. There could be a limit to your access. I'd assume that cpan is directed by a conf file. LQ - Sent from my Palm Pre ________________________________ Mohamed Zakaria wrote: Hi, Can anyone help me with this? Without the email function it's not very useful to implement in my environment. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mohamed Zakaria Sent: Friday, December 18, 2009 8:44 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Dear Mr Marshall, When I try to install ssl in CPAN this is the output. cpan[1]> install IO::Socket::SSL CPAN: Storable loaded ok (v2.18) Going to read '/home/msiadmin/.cpan/Metadata' Database was generated on Thu, 17 Dec 2009 03:52:42 GMT CPAN: YAML loaded ok (v0.70) Going to read 77 yaml files from /home/msiadmin/.cpan/build/ CPAN: Time::HiRes loaded ok (v1.9711) DONE Restored the state of none (in 2.5054 secs) IO::Socket::SSL is up to date (1.31). I did sudo bash and install as root still the same result. I think my problem is the CPAN is regarding the home folder as "/home/msiadmin/.cpan/Metadata" I need to change this path to "/opt/otrs/.cpan/Metadata" which is the OTRS home folder. Anyone has any clue on how to change this? Regards, Zak -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, December 17, 2009 11:03 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] POP3 SSL Installation Zak, (1) What happened in during the install? What was the output? (2) Can you su to root rather than sudo? This is better in server environ IMO.
Is there any other way to run as root? Try su-ing to root (su -).
gl,lq
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mohamed Zakaria Sent: Thursday, December 17, 2009 3:28 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation
Hi,
I had run "sudo perl -MCPAN -e shell" and then run in CPAN I run "install IO::Socket::SSL" But I still see in ./otrs.checkModules that SSL socket is not installed.
Is there any other way to run as root?
Regards, Zak
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, December 17, 2009 4:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation
Hi Mohamed,
CPAN: Storable loaded ok (v2.18) Going to read '/home/msiadmin/.cpan/Metadata'
You have probably installed the module in the .cpan directory of the msiadmin user. You should really install the library by running CPAN as 'root' so that it will be available to both the OTRS user and the web server user.
Hope this helps, -- Michiel Beijen R&D
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