
24 Oct
2013
24 Oct
'13
1:16 p.m.
change the ticket number generator.
Edit Config Settings in Ticket -> Core::Ticket
Ticket::NumberGenerator
Note that email responses to open tickets may (?) create new tickets
if the number generator changes (and therefore the ticket number
parser.)
On Thu, Oct 24, 2013 at 8:30 AM, Jean BROW
Hi,
How can we the short down the numbers in the ticket number?
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