Andrej Bazovkin wrote:
Hello!
On Wednesday 26 May 2004 16:39, Teodor Georgiev wrote:
Login as agent and see on the "Phone View" (or whatever it is) menu. By using it, your agent can generate tickets on customer's behalf as he has received a call from them :)))
The problem is in that fact, that there are some agents that act as customers to other agents. So they need to generate tickets not on customer's behalf, but on behalf of themselves, and this is impossible via this way.
When I want to place a ticket from myself as the customer, I just create the ticket in phone view and put that is from myself (my email address). My email then receives notifications and everything else just as if I were a customer. If I log into the customer self-service page, all my tickets show up just as if I were a customer. Tyler