Hi Folks, First up - big thanks for OTRS - we are using it for product support at www.thecortex.net and it's a godsend! Today we had a mail arrive and get put into state 'removed' automatically by OTRS. Can someone tell me how this happened, and how I can stop it? See the ticket history below. Cheers, -Brendan Clover: Code Coverage made easy http://www.thecortex.net/clover FishEye: Get more out of CVS! http://www.thecortex.net/fisheye Ticket History: NewTicket Ticket=[2004032510000136], ID=[2208] created (Q=Fisheye Support;P=3 normal;S=new). - root@localhost (Admin OTRS) 03/25/2004 05:30:03 CustomerUpdate CustomerID updated to 'xxx@yyyy.com'. CustomerUser updated to 'xxx@yyyy.com'. - root@localhost (Admin OTRS) 03/25/2004 05:30:03 StateUpdate Old: 'new' New: 'removed' - root@localhost (Admin OTRS) 03/25/2004 05:30:03