thanks tom
i have installed otrs 1.1.3-01
that can toupdate it whithout to damage the that i have
thanks you
Mensaje citado por Tom Hesp
Leonardo,
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Leonardo Amezquita Sent: donderdag 22 januari 2004 17:20 To: User questions and discussions about OTRS. Subject: RE: [otrs] Delete ticket
hi Tom
yes i want to delete the tichet, and yes i am trying to ask, i hope that understand that am latino, and i hope that can to help me
I do understand.
It all depends on which OTRS version you are using. If you are already using version 1.2 (in Beta I think), then you can use GenericAgent to do it (great stuff this new version!). If you are still using 1.1.3 or older the only way of doing it (as far as I have been able to find out) is to go into the database and delete the tickets yourself from tables 'ticket', 'ticket_history', 'time_accounting', 'article', 'article_attachment' and 'article_plain'(hope I am not missing any) and possibly all mails from your filesystem ($OTRS_HOME/var/article). If you do not want to go through all this hassle you could also create a 'Junk' queue (or whatever you want to name it), only accessible to the admin, and move those tickets in there until you have 1.2 running.
Good luck,
Tom
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