We’ve been noticing that when an agent gets assigned
as Owner of a ticket they are getting two notifications:
en::Agent::AddNote and en:Agent::OwnerUpdate
Has someone found a way to disable one or the other of these
notifications for this circumstance? I’d settle for just the AddNote
notification if it isn’t a simple thing to only have the OwnerUpdate go
out.
Any ideas?
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Dan Hellebust
Information Specialist I
Administration and Finance
danielh@ku.edu
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