Thanks a lot!
Just what I was looking for! :-)

Andy

---

On Mon, Oct 10, 2011 at 9:40 AM, Shawn Beasley <shawn.beasley@otrs.com> wrote:

On Oct 10, 2011, at 9:34 , Andy Wodfer wrote:

Is there a way I can block or reject emails in OTRS and also not sending out automatic replies to certain specified addresses? We have some problems with some newsletter-junkmails and some endless loops that are filling up our RAW inbox ...

You need a Postmaster Filter with 

Match: EMAILADDRESS:mail@domain.com
Set: X-OTRS-Ignore yes
Stop After Match yes

///shawn


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