Hello all,

Fri Dec 3 10:52:34 CET 2004

{…}

        chomp $NewOldBody;
        $Param{Body} =~ s//$NewOldBody/g;
    }
    # set new To address if customer user id is used
    my $Cc = '';   
### Added by Janet Post to get all addresses into autoresponse:
    my @ToArray = ();
    foreach (qw(To Cc Bcc)) {
        if ($GetParam{$_}) {
            foreach my $Emailjp (Mail::Address->parse($GetParam{$_})) {
                push (@ToArray, $Emailjp->address());
                if ($Cc) {
                    $Cc .= ', ';
                }
                $Cc .= $Emailjp->address();
            }
        }
    }
### End of addition to autoresponse  
    my $ToAll = $GetParam{From};
    if ($Article{CustomerUserID}) {

{…}
Hello everybody

To the point: how can we make otrs send auto replies not only to the From:
address but to all cc: addresses, and to certain other (prefixed)
addresses?

thanks in advance for any replies,

george.

Hello all,

Is there an answer published for this issue?

OTRS currently only auto replies to the sender of a message, but doesn’t seem to reply to everyone on the original request for assistance.

Any help would be appreciated. I need OTRS to reply to both the sender, and everyone else the sender copied.

Thanks,

Dale

[otrs] auto-reply to cc: addresses?