Hi Muhammad,

http://www.pa.msu.edu/services/computing/faq/auto-redirect.html

I used the javascript alternative in the index.html:

<script language="javascript" type="text/javascript">

     <!--

     window.location="http//support.company.com/otrs/customer.pl";

     // -->

</script>

Note: we use the customer.pl so that our customers do not need to enter the full URL. For a tech support user it ought not be a problem for them to use the complete URL:

  http//support.company.com/otrs/index.pl

Regards

Rudolf

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Muhammad El-Sergani
Gesendet: Montag, 30. April 2012 14:17
An: OTRS
Betreff: [otrs] Set DNS to OTRS directory

Hi all,

I know this is more of an HTTPD question, rather than OTRS - or so I believe. But I think you are more than capable of replying back with the answer in no time.

We used to call our OTRS server using the server IP, and not that currently the server holds nothing but OTRS in the default RPM installation directory; /opt/otrs. We recently acquired added a DNS record support.company.com and pointed that to the OTRS server.

Running CentOS and HTTPD, of course typing the domain name shows the default Apache welcome screen, we have to add /otrs/index.pl to access the server. Is it possible to access our OTRS by just going to the domain name?

Thanks

//M