Hello Jason,
We're trying to get OTRS 2.2 Beta4 configured to connect to our LDAP server to provide a listing of all the potential customers at the university. I'm not seeing any error messages in the apache error logs, or the OTRS error log.
There is no "real" error (see below). You can turn up the debug output to make OTRS more verbose on what is actually does. Put $Self->{Debug} = 3; in Kernel/Config.pm.
When in the Phone Ticket dialog, entering a search item and clicking search customer returns nothing. I have included the Kernel/Config.pm file for reference.
I've also done some work in the web configuration section that mimics the information in Kernel/Config.pm . When I make changes from OTRS, I do not see any changes in Kernel/Config.pm . Could this also be part of the issue?
Actually, not. All those settings in the SysConfig via the web interface are written to Kernel/Config/Files/ZZZAAuto.pm (or ZZZAuto.pm - can't remember) rather than Kernel/Config.pm. [config snipped]
# customer # CustomerID => 'mail', # CustomerUserListFields => ['cn', 'mail'],
Uncomment this line and you should get results (if any are found). This config attribute defines which user attributes will be displayed. Pick 'mail' better those named in CustomerUserNameFields (['givenName', 'sn'] - looks nicer). However, you decide ;-)
CustomerUserSearchFields => ['uid', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenName', 'sn'],
HTH, Tobias -- Who is General Failure and why is he reading my disk?