[otrs] How to change the automatic deleting of emails in

Thanks Michiel That is exactly what I finally did ! In Outlook I did a "redirect" so that the sender is still the same. (= the message is being cloned !) Many thanks for your response Greeting, Philippe -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: vendredi, 20. novembre 2009 13:00 To: otrs@otrs.org Subject: otrs Digest, Vol 14, Issue 65 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Dead Icons in Navigation Bar (MMoj@timocom.com) 2. Re: Does OTRS support HTML within tickets? (Michiel Beijen) 3. Re: How to change the automatic deleting of emails in outlook when creating tickets automatically from emails (Michiel Beijen) ---------------------------------------------------------------------- Message: 1 Date: Fri, 20 Nov 2009 08:40:44 +0100 From: MMoj@timocom.com Subject: Re: [otrs] Dead Icons in Navigation Bar To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Well, that?s te problem. I can open OTRS form any PC in out company with my user account and I allways get to see the two broken images. Due to the fact that Internet Explorer is our standard browser for the Software we deploy every thing is tested on it. When I right click an see the "properties" the Images is Linked to "http://hostname/otrs-web/images/Standard/". I already deleted the cache several times, nothing happen to the broken images, still remain on the same spot. Mit freundlichen Gr??en / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 D?sseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Gesch?ftsf?hrer: Jens Thiermann, Gunther Matzaitis Amtsgericht D?sseldorf, HRB 34489 From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 20.11.2009 08:36 Subject: Re: [otrs] Dead Icons in Navigation Bar Sent by: otrs-bounces@otrs.org Hi Markus, Could it be as simple as a caching issue? If you'd open OTRS from another PC with IE8, but with the same OTRS user account, would you have the same broken images? If you'd right-click on the images, and then select 'properties', you can see the path to the images. What is it? ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:? http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS? at booth no. 12 from Nov 24-25, 2009! On Fri, Nov 20, 2009 at 7:35 AM, wrote:

Hello OTRS Friends,

I?ve run on a problem where I don?t really know how to fix it. First off all the system specs: - XEN VM -> CentOS 5.4 Final - OTRS 2.4.5 (with Bug fixes) - Apache 2 - Mod Perl - IE 8 (showing the dead icons) - FireFox & Opera & Safari (don?t show the dead icons)

(See attached file: NavBar.jpg)

You can open the attached *.jpg and take a look and you?ll see that there are two dead icons without any meaning. The link is set to be http://hostmaster/index.pl and now pic is shown. Now I would like to get rid of these Icons but I didn?t find any possibility to get rid of same. Has anybody an idea how to get rid of these two icons? I?ve already taken a look in SysConfig->Framework but I have to admit, I didn?t find a single clue where these icons could be enabled.

I appreciate every post to get rid of the icons.

Mit freundlichen Gr??en / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 D?sseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Gesch?ftsf?hrer: Jens Thiermann, Gunther Matzaitis Amtsgericht D?sseldorf, HRB 34489

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