Shawn Beasley ha scritto:
Hi Daniele,
Thank you Shawn for you support.
I was smiling reading your email because I though I was finding my bug. I added the row to my email and I started again... but without success. Is there any setting I am forgetting? Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm? or in config.pm? My OTRS refuses to work.
It is not otrs :) Did you do the configuration manually in your Config.pm? I would recommend, where ever possible, to use teh Sysconfig. Maybe this will help.
I am running release 2.2.3. I am thinking to destroy all and upgrade to the last one release.
An upgrade is always the best.
Any idea?
Which method did you try? Thank you again Shawn. I use OTRS on debian server and I just installed it typing apt-get install otrs2 Then I made modification inside Config.pm manually following manual and examples.
I get inside OTRD via LDAP, I have a custom name for my system and I WOULD LIKE to use three textfree fields. Nothing more. How can I upgrade my OTRS? The debian package for 2.2.5 still doesn't exist. Where is it installed? Nothing is into my var/www/ folder!!!! Neither an alias. In spite of this, it (partially) works! I have it in usr/share/otrs/. I have never used sysconfig because Graphic User interface is always too difficult for my simple brain. How can I get what I already have using OTRS sysconfig? If you aloow me I can send you, privately, my config.pm in order to show you what I added. Thank you in advance Daniele