Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

Hi all, Many many thanks to Martin for resolving the issue so fast. I think "enhancement" mentioned by Michiel would be a valuable feature of text editor if implemented. Afshar Mohebbi On Sun, Jul 26, 2009 at 4:47 PM, Michiel Beijen wrote:

Great to see this issue fixed, and so fast...

I guess the benefit of using the plugin over the way you have addressed the issue now is that it allows you to change the text direction in the middle of a note (probably just as inserting RIGHT-TO-LEFT EMBEDDING (U+202B) would do). But that would make it an enhancement request, because previously there was none such functionality in OTRS.

Also, I don't see a software license specified in the FCKEditor plugin, so I guess it would be difficult to bundle with OTRS before reaching agreement on that first.

regards from The "Left-To-Right" Netherlands. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Jul 26, 2009 at 14:59, Martin Edenhofer wrote:

...

Hi, JFI, bug is fixed now and will be available in 2.4.2. :)

http://bugs.otrs.org/show_bug.cgi?id=4038

Thanks to Masoud, Afshar and Michiel! :)

-Martin

On 26.07.2009, at 11:21, masood ramezani wrote:

hi

I found a pluggin for fckeditor that enables rtl writing for that.

please check that.

the address is : http://www.dnastudio.co.il/FCKEditor.RTL.Support.aspx

On Sun, Jul 26, 2009 at 13:45, Afshar Mohebbi wrote:

...

Hi Michiel,

Exuse me please! In the prev. email I meant you not Martin!

afshar

On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi < afshar.mohebbi@gmail.com> wrote:

...

Hi Marting,

I asked some folks about CKEditor and RTL support. One of them claims that CKEditor from old versions till now supports RTL very good. BTW I have invited them to this mailing list and hope see them here versy soon.

Afshar Mohebbi

On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi < afshar.mohebbi@gmail.com> wrote:

...

Hi Michiel,

I checked your link out. But unfortuantely It does not support any RTL language at all. It does not support changing direction from left-to-right to right-to-left. Should they eanble something to entering RTL text be enabled? A RTL language like Persian or Arabic is written from right to left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works.

Please tell me if I could help more about RTL.

Afshar Mohebbi

On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen wrote:

...

Afshar,

I know there is no setting ContentLangDirection in RichTextEditor by default, what I meant is that it IS a configuration setting and you could add it to RichTextEditor.dtl if you'd want to use it. Too bad that it does not alleviate your problem. Can you please verify for me - as my Arabic skills are not up to spec ;-) - if CKEditor v3, which is currently in the latest beta phase, does this better? Here's a web demo: http://ckeditor.com/ckeditor/3.0rc/_samples/skins.html

The idea is that the v3 release is better at RTL input, but I have no real way to check.

Note that the name has changed from FCKeditor to CKeditor in this release because FCK resembles a well-known four letter word... Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sat, Jul 25, 2009 at 10:11, Afshar Mohebbi < afshar.mohebbi@gmail.com> wrote:

> Dear Michiel, > > There was not a setting in "RichTextEditor.dtl". Instead of it I > added following: > > oFCKConfig.Config["ContentLangDirection"] = 'rtl' ; > > It worked but not helped so much. I tried "ctrl+right shfit" in IE > too, but does not help too. All 2 solution can force the editor to accept > the text in a RTL manner, but when a note or ticket is saved and displayed > in OTRS again, all thing have bee gone bad. OTRS itself shows comments and > ticket descriptions in LTR regardless of if you have used one of those 2 > solutions! So we have TWO problem, one with FCKEditor that does not accept > RTL text easily and another with OTRS that shows texts in just LTR. > > As a workaround I insert unicode character RIGHT-TO-LEFT EMBEDDING > (U+202B) in the begging of each text. It is well-known character in Unicode > Annex#9 (Bidrectional algoirthm) and force a text to be displayed as a RTL > text. > > This bug is registered in Bugzilla with following URL: > http://bugs.otrs.org/show_bug.cgi?id=4038 > > Afshar Mohebbi >

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