[otrs] RE: Populating OTRS

Thanks for that Guys Kev -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: 08 March 2006 10:44 To: otrs@otrs.org Subject: otrs Digest, Vol 32, Issue 10 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Integration with OTRS. (Volker.Lipper@de.mecglobal.com) 2. Feature-Requests for "OTRS goes ITIL" (Alexander Scholler) 3. Re: Otrs first install dns problem? (Marko Karg) 4. Populating OTRS (Kevin Carrell) 5. Re: Populating OTRS (Volker.Lipper@de.mecglobal.com) 6. RE: Populating OTRS (Thomas Nilsen) 7. Re: Feature-Requests for "OTRS goes ITIL" (BALAN, Daniel) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Mar 2006 07:47:50 +0100 From: Volker.Lipper@de.mecglobal.com Subject: Re: [otrs] Integration with OTRS. To: "User questions and discussions about OTRS.org" Message-ID: Content-Type: text/plain; charset="us-ascii" hmmmmm, there is a complete (web-driven) Userinterface integrated in OTRS that can be configured and fitted to your needs... Search documentation and Mailing lists for "theme" and "user interface". this interface can easily handle all the things you mentioned below.... Li otrs-bounces@otrs.org schrieb am 07.03.2006 16:00:11:

Good day!

First of all sorry if this list isn't the correct place for such a question.

I'm have to write som kind of web-interface for users to pass requests to OTRS and see results of request processing. First (passing requests to OTRS) can be done simple by sending an e-mail message as far as I know, but how can I get ticket status? Or may be I can define some kind of callback, that will be called every time ticket is processed?

I looked through OTRS documentation (may be not so attentively as I should) and had no luck.. :/

Any links, comments etc. will be highly appreciated.

Thanks in advance.

-- Regards, Eugene Kosov. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/