
11 Mar
2010
11 Mar
'10
3:21 p.m.
Is it possible to customize the dashboard to show the queue name and the state time instead of the ticket age for the open ticket box? In the SysConfig I found under Frontend::Agent::Dashboard the DashboardBackend###0130-TicketOpen element but I don't know the values for Key and Content to show the queue name and the state name. Kind regards Reto