On Saturday, June 05, 2004 10:56 PM
Stefan Berder
I'll take a look at the PostMaster filters, I didn't thought of that, I suppose I'm not used enough to otrs yet.
An own PostmasterFilter module would offer you the most flexibility.
I'm just planing to add a poor authentication based on the From header that has to be an agent one. Not really secure but I plan to use it in an intranet use, so I have to trust users.
Security considerations prevented us from supporting this, and will most certainly do so in future.
- I don't really find the faq usage. The faq has to be filled as a separate section of the ticket system ? My point of view is that we
FAQ is considered a separate area of the system. It is not tied into or related to tickets.
That's what I understood by using it a little bit. A demonstration is often better than a long speech ::)
Rumours are afloat one day in near future a link will appear in OTRS labeled 'add to FAQ'. ;) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388