18 Oct
2007
18 Oct
'07
8:35 a.m.
Buechling, Thomas schrieb am 12.09.2007 13:07 Uhr: Hallo!
i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we mostly use Telephone Tickets ) have the same Type ( "Problem" ) and go the same Queue. But in OTRS the preselcetion for those Fileds is "-" and you have to Click on "Problem" and the right Queue. Is there a way set Standard Values for those Fileds? I cant find Anything in Sysconfig...
Thank You!
Freundliche Grüße
i. A. Thomas Büchling Praktikant / IT-Services
Just edit the HTML Code for the DropDown Fields in the appropriate .dtl (/opt/otrs/Kernel/Output/HTML/Standard/*.dtl) to Preselect "Problem" ... hth FranzF.