sacred words. I deny havy customization too ...

Il giorno 19/gen/2010 21:10, "Sarper SARIDAL" <sarper.saridal@gmail.com> ha scritto:

Customers never stop asking for more.. That's a great opportunity to improve the products but when improving things may get too complex to manage.. My otrs is just out of my controls.. Now because of my modifications even on kernel files i will not be update my product to newer version or the upgrade will be really hard to handle.

Think about it twice , you are the admin , they are not.

They will be pleased for a second then puff.. they'll forget and start asking for more more and more..

My otrs is just even raising a ticket to a manager and gets approval from cellular phone and the manager replies it with APPROVED and sends a message.. and the ticket state is turned into approved..

Fantasies never end..

On Tue, Jan 19, 2010 at 4:30 PM, Martignier, Philippe <philippe.martignier@wipo.int> wrote: > > Tha...

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