Re: [otrs] Queue moves in history

What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. On Fri, Dec 10, 2010 at 6:18 AM, Lars Jørgensen wrote:

Hi Broderick,

I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where.

Lars

-----Original Message-----

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood

Sent: Thursday, December 09, 2010 5:39 PM

To: User questions and discussions about OTRS.

Subject: Re: [otrs] Queue moves in history

When I look at the history for a ticket (by clicking on HISTORY when

reading the ticket contents) I see the first column has the keyword

"Move" whereas the second column has the details "Ticket moved into

Queue "Software Services::Software Packages" (35) from Queue "Raw"

(2)"

On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen wrote:

...

Hi,

...

...

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

...

...

...

Lars

...

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Broderick Wood

HelpDesk Co-Ordinator

Technical Services Team

#205 Athabasca Hall

Department of Computer Science

The University of Alberta

Edmonton, AB

T6G 2E8

(780) 492-5018

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