Has any one written or drafted a training manual or user-guide for agents?

I am ready to move into production with otrs and need to train agents.

Before I reinvent the wheel writing a guide, I was wondering if someone had one they’re willing to share.

Even if it is basic. I will of course share back with the community.

Cyrille Parent
Assistant Director, IT Support Services
Pikes Peak Community College
5675 S. Academy Blvd
Colorado Springs, CO 80906
Voice: 719 540 7433
Fax: 719 540 7527