8 Oct
2003
8 Oct
'03
2:38 p.m.
proceed it, answer it, close it, be happy :-) On Wed, Oct 08, 2003 at 09:33:59AM -0500, Rob Dewhirst wrote:
you can setup multiple aliases for the otrs account and assign those email addresses to queues. Once a mail arrives in one queue you can move it to others (for example, escalate it to 2. level support, etc.)
I understand I can do this.
Once a ticket arrives in whatever queue its supposed to, what is the usual way to deal with it?
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