Hi Maxim, I advice to switch over to v2.x due to better implementation and more features on access rights. For example, you can define ACLs. But also the documentation off v2.x lacks in this point - alternatively you can search this mailing list. Bye, Alex Maxim Vexler schrieb:
Hi Everyone,
The documentation of otrs 1.3, permissions [1] states "You will be able to handle different groups of users with different permissions (e. g. only read ticket in a queue or one group should not have ro/rw access to a queue)."
It is unclear to me how to implement those permissions.
I would like to create group of "viewers" that would have read only permissions on certain queues, can this be implemented with the 1.3 version and if so please explain further. I've looked at the Config.pm file and haven't found any such option in the code.
Thank you for your help, Maxim.
[1] http://doc.otrs.org/1.3/en/html/permission.html#PERMISSION-GROUP