I agree that the phone ticket option is the most appropriate of what's there.

Though I would prefer more options in this regard. I think a single 'new ticket' option that opens the ticket input form. Within that form there would then be a drop down for source that could be populated with user specific items which are added through the configuration.
While by no means essential I wouldn't mind knowing how most people prefer to approach my IT team (a small 2 person outfit).

Rory

On 1 July 2011 18:40, Robert Woodworth <robertw@a10networks.com> wrote:

If someone walks up to me with something that needs a ticket, its almost indistinguishable from a phone call, so Id vote

for using the new phone call when someone tags me in a meeting, a hall, breakroom or corners me in my cube (grin)

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, July 01, 2011 7:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets -- only email or phone?

 

:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think?

On Fri, Jul 1, 2011 at 9:31 AM, Charles <otrs@catcons.co.uk> wrote:

Hello :-)

Sometimes tickets are initiated by a personal visit to our offices or in a meeting.  The TICKETS drop down list includes "New email ticket" and New phone ticket".  Can we extend the list?

Best

Charles
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