Re: [otrs] Customer ticket screen [Urgent]

If this is just for queue what about CustomerPanelOwnSelection: Here you can insert the Queues, which the customer can select in the Customer-Interface in sysconfig Ticket -> Frontend::Customer::Ticket::ViewNew ? On Tue, Oct 27, 2009 at 8:43 AM, Sarper SARIDAL wrote:

Hi James,

Can you please point me to which file to edit.

and / or send me the code for it.

I don't want other queues (TO) field to be selected by customers but while doing that :

i don't want to change the queue types from users to admin so they don't see it. That's not what i want.

I just want to force them to have one option by default in the TO field and your way of solving seems to be the only way.

Thanks & Regards,

Sarper

On Tue, Oct 27, 2009 at 12:27 AM, James Morgan

...

wrote:

...

To answer your first question I simply modified the template for that page to change the combobox to have only one option rather than retrieving from the database.

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Sarper SARIDAL *Sent:* Tuesday, 27 October 2009 2:59 AM *To:* otrs@otrs.org *Subject:* [otrs] Customer ticket screen [Urgent]

Hi all,

Is it possible to disable the TO field while creating a ticket?

Or set it as a predefined field and not allow users to change... (hashed field)

2 nd question is it possible to set service type field to a MUST field.

It is really urgent for me if someone has an answer or a workaround solution it will be great!

Sarper

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