Re: [otrs] Notification to customer on move event

7 Oct 2014


      To do what you need use Notification event and chose Customer as
destination for your especific event.

Regards

2014-10-07 2:15 GMT-06:00 Lars Jørgensen :
...
2014-10-06 15:18 GMT+02:00 Gerald Young :
...
I guess. But is the mere act of assigning the queue sufficiently
repeatable that you don't want to explain this concept in a reply and just
change queues separately?
Yes, it happens a bit. We're not a high volume site, but gets around
50-70 support tickets each day. I think one or two of them are moved into
the evaluation queues, and the people responsible for doing it requested
the automatic customer notification.
As far as I can see OTRS supports this. I just can't make it work. Any
hints?
Lars
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