Take the following example (i'm very sorry for the large output):
Action: Comment: Zoom: User: Createtime:
NewTicket New Ticket [20030904428] created (Q=Postmaster;P=3 normal;S=new). x root@localhost (Admin OTRS) 09/04/2003 19:34:43
SendAutoReply Sent auto response to 'PERSON 1 ' x root@localhost (Admin OTRS) 09/04/2003 19:34:43
CustomerUpdate CustomerID updated to 'person1@email.com'. CustomerUser updated to 'person1@ema[..] - root@localhost (Admin OTRS) 09/04/2003 19:34:43
FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 19:34:45
StateUpdate Old: 'new' New: 'open' - root@localhost (Admin OTRS) 09/04/2003 19:34:45
OwnerUpdate New Owner is 'Person2' (ID=2). - Person2 (Person 2) 09/04/2003 19:41:15
Lock Ticket lock. - Person2 (Person 2) 09/04/2003 19:41:15
Forward Forwarded to 'person3, ' x Person2 (Person 2) 09/04/2003 19:41:41
FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 19:41:42
Unlock Ticket unlock. - Person2 (Person 2) 09/04/2003 19:42:08
Lock Ticket lock. - Person2 (Person 2) 09/04/2003 20:20:37
Forward Forwarded to 'person3@email.com, ' x Person2 (Person 2) 09/04/2003 20:21:00
FollowUp FollowUp for [20030904428]. x root@localhost (Admin OTRS) 09/04/2003 20:21:02
Unlock Ticket unlock. - Person2 (Person 2) 09/04/2003 20:21:17
How can I disable all this followups that the system sends to itself after each auto-response or forward ?
Thank you.
-- Mensagem Original --
De: Martin Edenhofer
Para: "User questions and discussions about OTRS."
Enviar: 04/09/2003
Assunto: Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?
Hi Pedro,
On Thu, Sep 04, 2003 at 09:29:54PM +0100, Pedro Rebelo wrote:
On my tickets, when I click on the History tab, it shows a followup
right after the auto-reply response. How can I disable these annoying
followups ?
I can't follow you. Maybe there is a loop!
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
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