OTRS v2.3.2.
I have a ticket, created by using the ‘Email-Ticket’ to
Compose Email/ new ticket.
Addressed from a specific queue to keep track of
it.
Now I cannot close it.
The close generates mail that is sent to the email address
of the queue and opens it again.
How can I close it and how can I avoid this state in the
future?
Is there some misconfiguration issue?
This doesn’t seem to happen in the
Phone-Ticket.
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Sarah Baker
Dir of Ops, mSpot Inc.
650-321-7000