31 Dec
2012
31 Dec
'12
7:50 a.m.
El dl 31 de 12 de 2012 a les 03:35 +0100, en/na Jean BROW va escriure:
How can I create an SLA that alert me as admin every time we have an ticket where customer have waited more than x hours for an replay?
Have a look to Notifications (Event) feature: you'll be able to set
notifications based on events such changes of state (see Ticket*
events).
Otherwise you can create an intermediate state to these situation and
after find those tickets via GenericAgent.
Hope it helps.
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Adrià García-Alzórriz