Re: [otrs] Company customers

Hi Marcus, Marcus Hopwood schrieb:

Alex,

...

I think you can set the customer-maildomain with just one Postmaster Filter as Customer#.

Search for: Header1: From Value: .+@(.+) Perhaps you have to mask the @ as \@

Set as: Header1: X-OTRS-CustomerNo Value: [***]

That's pretty cool - it would be nice to be able to remove the trailing ">" from the mail domain but I think it might be good enough for now -- now I'll investigate the GenericAgent modules ...

That sound like you managed to store the mail-domain as customer#. The trailing > of "givenname surname " could be removed by a modified regex like .+@([^>]+) meaning that all characters will be saved in [***] until a > appears. Here again, perhaps you have to mask ">". See Perl-Regex-documentation for more information and: have fun with this hard workout of reading this. Bye, Alex