Re: [otrs] feature request: query "time_accounting" for all tickets of customer x

hi!

what keeps you from querying the database? Ask your local dba, I'm sure he can help you with that. i'm the dba and nothings hold me to do this.

i've asked to get this feature into otrs. if otrs will not add this feature, i need to do it and maintain it by myself. that's the diff. (: -- Liebe Gruesse, with best regards Stephan Lauffer [ Pedagogical University Freiburg - Germany ] [ http://www.ph-freiburg.de/zik/ ] [ Fon/ Fax: +49 761 682 -459/ -486 ]