Hi I have OTRS 2.1.2 which is working perfectly for my requirements.But I am experiencing a strange problem, that all my aliased user group mails are getting timed out. Let me explain the things briefly, i am using OTRS for our support ticketing system.All the support emails are fetched using fetchmail to a local mailbox.And OTRS fetches these mails through your cron scheduler.These mails are aliased too for local users.( A copy of all mails will be delivered to users) Nowadays I am getting messages in /var/log/maillog as "timeout waiting for input from local during Draining Input". Upon Investigation through Google, i found that some thing like "If e-mail is delivered to a program which generates too much output, then sendmail may issue an error: timeout waiting for input from local during Draining Input. I am suspecting that the OTRS program initiates this error, and is there any modification steps necessary to nullify this issue. Regards Gopal The INTERNET now has a personality. YOURS! See your Yahoo! Homepage. http://in.yahoo.com/