[otrs] Pending on customer

Hi people, Is it possible within OTRS to configure a "pending on customer" e.g. you are waiting for them to do something and get back to you. A bonus would be the ability to send them a "nag" email on a scheduled basis saying that the call is pending on them and sending the message text that was entered into the pending note. Thanks Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure --