If you mean locking of tickets when composing an answer then goto admin&gt;&gt;sysconfig&gt;&gt;Ticket -&gt; Frontend::Agent::Ticket::ViewCompose and change the &quot;<span class="contentkey">Ticket::Frontend::AgentTicketCompose###RequiredLock:&quot; from &#39;Yes&#39; to &#39;No&#39; .<br>
<br>If you mean you want to do it on complete system then go and serach all the options inside </span>admin&gt;&gt;sysconfig&gt;&gt;Ticket and disable them.<br><br>Good Luck<br><br><div class="gmail_quote">2008/5/27 Jamie Spence &lt;<a href="mailto:jamiespence@gmail.com">jamiespence@gmail.com</a>&gt;:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div>Hey guys, </div>
<div>&nbsp;</div>
<div>Quick question, apoligize if it sounds stupid:</div>
<div>&nbsp;</div>
<div>How do you disable locking in OTRS?</div>
<div>&nbsp;</div>
<div>&nbsp;Essentially we are using the system as a way to keep a &quot;pool&quot; of issues tracked not have them assigned to specific people. I know I can set them to automatically unlock after 1 min but that seems kind of kludgy. </div>


<div>&nbsp;</div>
<div>Thanks in advance, </div>
<div>&nbsp;</div><font color="#888888">
<div>Jamie Spence</div>
<div>VP Operations, July Systems<br clear="all"><br>&nbsp;</div>
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