Fwd: Possible solution to your "[otrs] Notification problems"

30 Jan 2007

      ---------- Forwarded message ----------
From: Ramziddin Artykov 
Date: Jan 30, 2007 2:18 PM
Subject: Re: Possible solution to your "[otrs] Notification problems"
To: Armando De la Re Vega 

Hi Armando

Thanks for your fast reply and help.Although I have done all the
things you have written,
that was useless. May be something more I should do.

I have noticed one more thing.When a customer opens a new ticket form web
interface it sets the owner of the ticket as the root@localhost. But the
user "Ali" shoulb be there i think. Maybe this something to consider.

I'm looking forward to your reply or others' reply.

On 1/22/07, Armando De la Re Vega  wrote:
...
Ramziddin Artykov:
I don´t know how to reply an answer in OTRS lists, so I will reply you by
email and maybe you could list it.
I have a similar problem.
1) I put the "Send me a notification if there is new ticket in my queues"
to "yes"
2) If a customer send an email to my otrs email it send notification of
"new ticket"
3) But if a customer send it from the customer webinterface, it doesn't
send a notification.
Searched otrs lists and bugzilla and finally found something.
Hope this possible solution helps you.
Regards, Armando de la Re
#####################POSIBLE SOLUTION################################
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
"No notification for new ticket from webinterface"
----------------------------------------------------------------------------------------
In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self});
Change it to:
$Self->{CustomerGroupObject} =
Kernel::System::CustomerGroup->new(%{$Self});
----------------------------------------------------------------------------------------
#######################################################################
...
Date: Mon, 22 Jan 2007 20:14:05 +0500
From: "Ramziddin Artykov" < rartykov@gmail.com>
Subject: [otrs] Notification problems
To: otrs@otrs.org
Message-ID:
...
Hi
...
I am currently analysing otrs 2.1 with some definite purposes
I've noticed that it doesn't send any notification to user accaount
when he receives new ticket from the customer. I've checked the checkbox
that tells
"Send me a notification if there is new ticket in my queues" i have "yes"
to
there.
But it was useless. However it does send a notification about a follow-up
What might be the problem. Please help ASAP.
...
Regards
...
Ramziddin