Hi, as far as i know this is not possible, cause you cannot compose and save an answer you just can compose and send it immediatly. Li otrs-bounces@otrs.org schrieb am 19.12.2005 14:55:04:
Hello everybody,
I am quite new in using OTRS...
I would like to know if there is possibilty to create a draft queue. I meen, to have a queue where to put all the emails you want to send later, once you are sure you want to send it.
I am using OTRS 1.3.
I would appreciate any sugestion and help.
Best regards,
Alina Florea
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